Returns & Exchange Policy

Effective date: August 14, 2026

You may request a return within 30 days after delivery for eligible purchases made directly on mariummart.com. Items must be unused, unworn, unwashed, unaltered, undamaged, and in resalable condition with original packaging, tags, accessories, and proof of purchase.

Start a return

Email support@mariummart.com before shipping, with the order number, item, and reason. Wait for authorization and the correct return address. The business address is not a return address unless expressly authorized.

Exclusions

Unless defective or required by law, custom, personalized, engraved, final-sale, clearance, gift-card, downloadable, perishable, intimate, sanitary, opened personal-care, hazardous, used, or altered items are not returnable. Product-specific exclusions disclosed before purchase also apply.

Damage or incorrect items

Contact us within 7 days after delivery with the order number and photographs. For a verified defect or our error, we will provide an appropriate repair, replacement, exchange, or refund and cover reasonable return shipping.

Shipping and refunds

Customers pay preference-based return shipping; original shipping and completed service fees are non-refundable unless required by law. Use secure, tracked shipping. Approved refunds go to the original payment method, generally within 5–10 business days after inspection; financial institutions may need additional posting time.

Exchanges and abuse

Exchanges depend on availability and price differences may apply. We may reject fraudulent, abusive, incomplete, damaged, or unauthorized returns without affecting legitimate consumer rights.

Contact

7901 4th St N, STE 300, St. Petersburg, FL 33702, United States
support@mariummart.com
+1 (331) 226-5713